Information, Referral & Assistance
Your single point of entry for aging and disability services in the Midlands.
What Is Information & Referral?
Information, Referral and Assistance (IR&A) is the core service of any Aging and Disability Resource Center. Our trained specialists help you understand your options, find appropriate programs, and connect with service providers across Fairfield, Lexington, Newberry, and Richland Counties.
Whether you are a senior looking for meal delivery, a caregiver seeking respite, or an adult with a disability exploring independent living options, we are your first call.
What We Help With
- Benefits & Entitlements: Medicare, Medicaid, Social Security, SSI, veterans benefits, food assistance, utility assistance
- In-Home Services: Home care, home health, home-delivered meals, homemaker services, home modifications
- Community Services: Senior centers, adult day care, transportation, legal aid, support groups
- Facility-Based Care: Assisted living, nursing homes, memory care, respite care providers
- Caregiver Support: Respite programs, caregiver training, support groups, counseling
- Emergency Needs: Adult protective services, elder abuse reporting, crisis intervention referrals
- Disability Services: Vocational rehab, independent living centers, assistive technology, disability benefits
How It Works
- Contact us by email or through our contact form.
- Tell us your situation. A trained IR&A specialist will listen and ask a few questions to understand your needs.
- Receive personalized guidance. We explain your options, eligibility requirements, and next steps.
- Get connected. We provide contact information, help you complete applications, and follow up to ensure you received the help you needed.
Who Can Use This Service?
Our Information & Referral line is open to:
- Individuals aged 60 and older
- Adults aged 18 and older with disabilities
- Family members and informal caregivers
- Health and social service professionals
- Concerned neighbors, friends, and faith community members
There is no cost to use this service, and you do not need to meet income requirements.
Why Use Our Service Instead of Searching Online?
- Local expertise: We know the specific programs, providers, and eligibility rules for the Midlands region.
- Human guidance: A real person listens to your full situation and explains options in plain language.
- Follow-up: We don’t just give you a phone number — we help you navigate the system and check back when appropriate.
- Confidentiality: Your information is kept private and used only to assist you.
- Multiple languages: Spanish-speaking staff are available, and interpreter services can be arranged.
Related Services
Many people who contact us for information and referral also benefit from our direct services:
- Medicare & Insurance Counseling — Free I-CARE counseling for Medicare beneficiaries
- Family Caregiver Support Program — Respite vouchers and caregiver resources
- Long-Term Care Ombudsman — Advocacy for nursing home and assisted living residents
- Senior Nutrition & Centers — Meals and social programs
County-Specific Resources
Services and provider networks vary by county. Visit your county page for local details:
Get Help Now